General conditions of sale
Preamble
These general conditions of sale apply to all sales concluded on the website: www.maisonboyer.fr
The website www.maisonboyer.fr is a service of:
The company: MAISON BOYER
Located: 55 ROUTE DE SENLIS 60800 DUVY, France
E-mail: info@maisonboyer.fr
Telephone number: 03 44 98 40 50
The website www.maisonboyer.fr sells the following products: Steel picture hanging system.
The customer declares to have read and accepted the general conditions of sale prior to placing his order. Validation of the order therefore constitutes acceptance of the general conditions of sale.
Article 1 – Principles
These general conditions express the entirety of the obligations of the parties. In this sense, the buyer is deemed to accept them without reservation.
These general conditions of sale apply to the exclusion of all other conditions, and in particular those applicable to sales in stores or through other distribution and marketing channels.
They are accessible on the website www.maisonboyer.fr and will prevail, where applicable, over any other version or any other contradictory document.
The seller and the buyer agree that these general terms and conditions govern their relationship exclusively. The seller reserves the right to modify these general terms and conditions from time to time. They will be applicable as soon as they are posted online.
If a condition of sale were to be lacking, it would be considered to be governed by the practices in force in the distance selling sector of which the companies have their headquarters in
France.
These general terms and conditions of sale are valid until December 31, 2025.
Article 2 – Content
The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of goods offered by the seller to the buyer,
from the website www.maisonboyer.fr
These conditions only concern purchases made on the site of
www.maisonboyer.fr and delivered exclusively in mainland France.
For all deliveries to the French overseas departments and territories or abroad, please send a message to the following email address: info@maisonboyer.fr
These purchases concern the following products: Steel picture hanging system.
Article 3 – Pre-contractual information
The buyer acknowledges having received, prior to placing his order and concluding the contract, in a legible and comprehensible manner, these general conditions of sale and all the information listed in article L.221-5 of the consumer code.
The following information is transmitted to the buyer in a clear and comprehensible manner:
The essential characteristics of the property
The price of the property
If applicable, all additional transport, delivery or
postage and any other charges payable
In the absence of immediate execution of the contract, the date or period by which the seller undertakes to deliver the goods regardless of their price
Information relating to the identity of the seller, his postal address,
telephone and electronic, and to the activities, those relating to legal guarantees, to the functionalities of the digital content and where applicable, to its interoperability, to
the existence and terms of implementation of guarantees and other conditions
contractual.
Article 4 – The order
The buyer has the option of placing his order online, from the catalog in
online and using the form provided there, for any product, within the limits of available stocks.
The buyer will be informed of any unavailability of the product or goods ordered.
To confirm the order, the buyer must accept these terms and conditions by clicking on the appropriate button. The buyer must also select the delivery address and method, and finally confirm the payment method.
The sale will be considered final:
- After sending the buyer confirmation of acceptance of the order by the seller by email
- After receipt by the seller of the full price
Any order implies acceptance of the prices and description of the products available for sale. Any dispute on this point will be subject to a possible exchange and the guarantees mentioned below.
In certain cases, including non-payment, incorrect address or other problem with the buyer's account, the seller reserves the right to block the buyer's order until the problem is resolved.
For any questions regarding order tracking, the buyer can call the following telephone number: 03.44.98.40.50 (cost of a local call), on the following days and times:
Monday to Thursday from 8:30 a.m. to 5:30 p.m. and Friday from 8:30 a.m. to 4:30 p.m., or send an email to: info@maisonboyer.fr
Article 5 – Electronic signature
The online provision of the buyer's bank card number and the final validation of the order will constitute proof of the buyer's agreement:
- Due date of the amounts due under the purchase order
- Signature and express acceptance of all operations carried out
In the event of fraudulent use of the bank card, the buyer is invited, as soon as this use is noticed, to contact the seller at the following telephone number: 03.44.98.40.50
Article 6 – Confirmation of the order
The seller provides the buyer with an order confirmation by email.
electronic.
Article 7 – Proof of the transaction
The computerized records, stored in the seller's computer system under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. The archiving of purchase orders and invoices carried out on a reliable and durable medium may be produced as proof.
Article 8 – Product information
The products governed by these general conditions are those which appear on the seller's website and which are indicated as sold and shipped by the seller. They are offered while stocks last.
The products are described and presented with the greatest possible accuracy. However, if errors or omissions may have occurred in this presentation, the seller cannot be held liable.
Product photographs are not contractual.
Article 9 – Price
The seller reserves the right to modify its prices at any time but undertakes to apply the prices in force indicated at the time of the order subject to availability on that date.
Prices are shown in euros. They do not include delivery charges, which are charged as an extra and are indicated before the order is confirmed. Prices take into account the
VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the price of the products in the online store.
If one or more taxes or contributions, particularly environmental ones, were to be created or modified, either upwards or downwards, this change could be reflected in the selling price of the products.
Article 10 – Method of payment
This is an order with payment obligation, which means that placing the order implies payment by the buyer.
To pay for his order, the buyer has the choice of all the payment methods made available by the seller and listed on the seller's website. The buyer guarantees to the seller that he has the necessary authorizations to use the payment method chosen by him, when validating the order form. The seller reserves the right to suspend any order processing and any delivery in the event of refusal of authorization of payment by credit card by the organizations
officially accredited or in the event of non-payment. The seller reserves the right to refuse to make a delivery or to honor an order from a buyer who has not fully or partially paid for a previous order or with whom a payment dispute is currently being administered.
Payment of the price is made in full on the day of the order, according to the following terms:
Bank card
Article 11 – Availability of products – Reimbursement – Resolution
Except in cases of force majeure or during periods when the online store is closed, which will be clearly announced on the website's homepage, shipping times will be, subject to availability, those indicated below. Shipping times run from the date the order is registered.
For delivery in Metropolitan France, the deadline is 15 working days from the day following the day on which the buyer places their order, according to the following terms:
- Delivered by DPD France
At the latest, the deadline will be 30 working days after the conclusion of the contract. For deliveries to the French overseas departments and territories or another country, the delivery terms will be specified to the buyer on a case-by-case basis.
In the event of non-compliance with the agreed delivery date or time, the buyer must, before terminating the contract, order the seller to perform it within a reasonable additional period.
In the absence of performance at the end of this new period, the buyer may freely terminate the contract.
The buyer must complete these successive formalities by registered letter with acknowledgment of receipt or in writing on another durable medium.
The contract will be considered terminated upon receipt by the seller of the letter or document informing him of this termination, unless the professional has performed in the meantime.
In the event of unavailability of the ordered product, the buyer will be informed as soon as possible and will have the option to cancel the order. The buyer will then have the choice of requesting either a refund of the sums paid within 14 days or an exchange of the product.
Article 12 – Delivery method
Delivery means the transfer to the consumer of physical possession of the goods. The products ordered are delivered according to the terms and within the time frame specified above.
The products are delivered to the address indicated by the buyer on the order form, the buyer must ensure its accuracy. Any package returned to the seller due to a
Incorrect or incomplete delivery address will be reshipped at the buyer's expense. The buyer
may, at its request, obtain the sending of an invoice to the billing address and not to the address
delivery, by validating the option provided for this purpose on the order form.
If the buyer is absent on the day of delivery, the delivery person will leave a calling card in the
mailbox.
If at the time of delivery the original packaging is damaged, torn or open, the buyer must
then check the condition of the items. If they have been damaged, the buyer must imperatively
refuse the package and note a reservation on the delivery slip (Package refused because open or
damaged)
The buyer must indicate on the delivery note and in handwritten form accompanied by
his signature any anomaly concerning the delivery (damage, product missing compared to the
delivery note, damaged package, broken products, etc.)
This verification is considered to have been carried out as soon as the buyer, or a person
authorized by him, signed the delivery note.
The buyer must then confirm these reservations to the carrier by registered letter at
no later than two working days following receipt of the item(s) and transmit
a copy of this letter to the seller at the address indicated in the legal notices of the site.
If the products need to be returned to the seller, they must be the subject of a
return request to the seller within 14 days of delivery. All
Claims made outside this period will not be accepted. The return of the product will not
can only be accepted for products in their original condition (packaging, accessories,
notice …)
Article 13 – Delivery error
The buyer must notify the seller on the same day of delivery or at the latest on
first working day following delivery, any claim for delivery error and/or non-
conformity of the products in nature or quality with the indications appearing on the
purchase order. Any claim made after this deadline will be rejected.
The claim may be made at the buyer's choice:
By telephone at the following number: 03.44.98.40.50
By email to the following address: info@maisonboyer.fr
By mail to the address: Maison Boyer, 55 Route de Senlis, 60800 Duvy
Any claim not made in accordance with the rules defined above and within the time limits
allocated cannot be taken into account and will release the seller from any liability towards
buyer's screw.
In the event of a delivery or exchange error, any product to be exchanged or refunded must
be returned to the seller in its original packaging by registered Colissimo, to
the following address: 55 Route de Senlis, 60800 Duvy.
Return costs are the responsibility of the seller.
Article 14 – Product warranty
14-1 Legal guarantee of conformity.
The seller guarantees the conformity of the goods sold to the contract, allowing the buyer to
make a request under the legal guarantee of conformity provided for in Articles L. 217-3
and following the consumer code.
In the event of implementation of the legal guarantee of conformity, it is recalled that:
The buyer has a period of 2 years from delivery of the goods to take action
The buyer can choose between repair or replacement of the goods, subject to
cost conditions provided for by article L.217-17 of the consumer code
14-2 Legal guarantee of hidden defects
In accordance with articles 1641 et seq. of the Civil Code, the seller is responsible for defects
hidden defects that may affect the property sold. It will be up to the buyer to prove that the defects
existed at the time of sale of the property and are such as to render the property unfit for the use for which it
is intended. This guarantee must be implemented within two years from
the discovery of vice.
The buyer can choose between the resolution of the sale or a reduction in the price in accordance with
in article 1644 of the civil code.
Article 15 – Right of withdrawal
Application of the right of withdrawal
In accordance with the provisions of the Consumer Code, the buyer has a period
14 days from the date of delivery of your order, to return any item not
not suitable for him and request an exchange or refund without penalty, except
return costs which remain the responsibility of the buyer.
Returns must be made in their original and complete condition (packaging, accessories,
notice …) allowing their remarketing in new condition, accompanied by the invoice
purchase.
Damaged, soiled or incomplete products will not be accepted.
The right of withdrawal can be exercised online, using the withdrawal form
available on this website. In this case, an acknowledgment of receipt on a durable medium
will be immediately communicated to the buyer.
In the event of exercising the right of withdrawal within the aforementioned period, the price of the
or product(s) purchased.
Return costs are the responsibility of the buyer.
The exchange (subject to availability) or refund will be made within
of 10 days, and at the latest, within 4 days of receipt, by the seller,
products returned by the buyer under the conditions provided above.
Exception
According to article L22128 of the consumer code, the right of withdrawal cannot be
exercised for contracts:
Supply of goods whose price depends on fluctuations in the financial market
beyond the control of the professional and likely to occur during the
withdrawal period
Supply of goods made to the consumer's specifications or
clearly personalized
Supply of goods likely to deteriorate or expire rapidly
Supply of goods which have been unsealed by the consumer after delivery and
that cannot be returned for reasons of hygiene or protection of the
health
Supply of goods which, after having been delivered and by their nature, are mixed
inseparably with other articles.
Supply of alcoholic beverages whose delivery is deferred beyond thirty
days and whose value agreed upon at the conclusion of the contract depends on fluctuations
on the market beyond the control of the professional
Maintenance or repair work to be carried out urgently at the home of the
consumer and expressly requested by him, within the limit of the parts of
spare parts and work strictly necessary to respond to the emergency
Supply of audio or video recording or computer software when they
were unsealed by the consumer after delivery
Supply of a newspaper, periodical or magazine, except for the contract
subscription to these publications
Supply of digital content not supplied on a tangible medium have
execution has begun after prior express agreement of the consumer and
express waiver of his right of withdrawal
Article 16 – Force majeure
Any circumstances beyond the control of the parties preventing performance in
normal conditions of their obligations are considered as grounds for exemption
obligations of the parties and result in their suspension.
The party invoking the circumstances referred to above must immediately notify the other
part of their occurrence, as well as their disappearance.
Any irresistible facts or circumstances shall be considered as cases of force majeure,
external to the parties, unforeseeable, inevitable, independent of the will of the parties and which
cannot be prevented by the latter, despite all reasonable efforts
possible. Expressly, are considered as cases of force majeure or fortuitous events,
in addition to those usually retained by the case law of French courts and tribunals:
blocking of means of transport or supply, earthquake,
fires, storms, floods, lightning, the shutdown of telecommunications networks or
difficulties specific to external telecommunications networks for customers.
The parties will come together to examine the impact of the event and agree on the
conditions under which the execution of the contract will be continued. If the case of force majeure
has a duration exceeding three months, these general conditions may be
terminated by the injured party.
Article 17 – Intellectual property
The content of the website remains the property of the seller, the sole holder of property rights.
intellectual property on this content.
Buyers agree not to make any use of this content; any total reproduction
or partial reproduction of this content is strictly prohibited and may constitute a crime.
counterfeit.
Article 18 – Data Protection and Freedoms
The personal data provided by the buyer are necessary for the processing of his
ordering and issuing invoices.
They may be communicated to the seller's partners responsible for the execution,
processing, management and payment of orders.
The buyer has the right to permanent access, modification, rectification and
opposition regarding information concerning him. This right can be exercised within the
conditions and according to the terms defined on the site www.maisonboyer.fr
Article 19 – Partial non-validation
If one or more provisions of these general conditions are held to be non-
valid or declared as such pursuant to a law, regulation or following a
final decision of a competent court, the other provisions will retain all their
strength and their scope.
Article 20 – Non-waiver
The failure of one of the parties to rely on a breach by the other party to
any of the obligations referred to in these general conditions cannot be
be interpreted for the future as a waiver of the obligation in question.
Article 21 – Language of the contract
These general terms and conditions of sale are written in French. In the event that they
would be translated into one or more foreign languages, only the French text would be authentic
in the event of a dispute.
Article 22 – Mediation and dispute resolution
The buyer may resort to conventional mediation, in particular with the
consumer mediation commission or with mediation bodies
existing sectoral, or to any alternative method of dispute resolution (conciliation, for
example) in the event of a dispute.
In accordance with Article 14 of Regulation (EU) No 524/2013, the European Commission has
set up an online dispute resolution platform, facilitating settlement
independent extrajudicial settlement of disputes between consumers and professionals
the European Union. This platform is accessible at the following link;
https://webgate.ec.europa.ru/ord/
Article 23 – Applicable law
These general conditions are subject to the application of French law.
The competent court is the judicial court.
This applies to both substantive and formal rules. In the event of a dispute or
complaint, the buyer will contact the seller first to obtain an amicable solution.
Article 24 – Protection of personal data
Data collected
The personal data collected on this site are as follows:
Account opening: when creating the user's account, their names,
first name, email address, telephone number, postal address
Connection: when the user connects to the website, it records,
including, his/her names, first names, connection data, usage data, location data
and its payment data
Profile: the use of the services provided on the website allows you to provide information on a
profile, which may include an address and telephone number
Payment: as part of the payment for products and services offered on the site
website, it records financial data relating to the bank account or the
user's credit card.
Communication: when the website is used to communicate with other
members, data concerning user communications are subject to
of temporary conservation
Cookies: cookies are used in the context of using the site. The user has
the ability to disable cookies from your browser settings
Use of personal data
The personal data collected from users is intended for the purpose of updating
provision of website services, their improvement and maintenance of an environment
secure. More specifically, the uses are as follows:
Access and use of the website by the user
Management of the operation and optimization of the website
Organization of the conditions of use of payment services
Verification, identification and authentication of data transmitted by the user
Offering the user the possibility of communicating with other users of the
website
Implementation of user assistance
Personalization of services by displaying advertisements based on history
user navigation, according to preferences
Prevention and detection of fraud, malware (malicious software or software
malicious) and security incident management
Management of any disputes with users
Sending commercial and advertising information, based on the preferences of
the user
Sharing personal data with third parties
Personal data may be shared with third-party companies, in cases
following:
When the user uses the payment services, for the implementation of these
services, the website is in contact with third-party banking and financial companies
with which it has entered into contracts
When the user publishes, in the free comment areas of the website,
publicly available information
When the user authorizes a third party website to access his data
When the website uses the services of a service provider to provide support
users, advertising and payment services. These providers have a
limited access to user data, within the framework of the execution of these
services, and have a contractual obligation to use them in accordance with the
provisions of the applicable data protection regulations
personal character
If required by law, the website may carry out the transmission of data to give
following the complaints submitted against the said website and comply with the procedures
administrative and judicial
If the website is involved in a merger, acquisition, or asset transfer transaction
or judicial recovery procedure, it may be required to transfer or
share all or part of its assets, including personal data
personal. In this case, users would be informed, before the data to
personal data are not transferred to a third party.
Service and Privacy
The website implements organizational, technical, software and
physical digital security measures to protect personal data against
alterations, destruction and unauthorized access. However, it should be noted that the Internet
is not a completely secure environment and the website cannot guarantee the
security of transmission or storage of information over the Internet.
Implementation of user rights
In application of the regulations applicable to personal data, the
Users have the following rights, which they can exercise by making their request to
the following email address: info@maisonboyer.fr
- The right of access: they can exercise their right of access, to know the data
personal data concerning them. In this case, before the implementation of this right, the site
web may request proof of the user's identity in order to verify
accuracy.
- The right of rectification: if the personal data held by the site
website are inaccurate, they may request that the information be updated.
- The right to delete data: users can request the
deletion of their personal data, in accordance with the laws
applicable in terms of data protection
- The right to limit processing: users can ask the website
to limit the processing of personal data in accordance with the assumptions
provided for by the GDPR
- The right to object to data processing: users can object
that its data is processed in accordance with the assumptions provided for by the
GDPR
- E right to portability: they can request that the website provides them with the data
personal data provided to it to transmit them to a new website.
Evolution of this clause
The website reserves the right to make any changes to this clause relating to the
protection of personal data at any time. If a change is made
brought to this personal data protection clause, the website undertakes
to publish the new version on its website. The said website will also inform users of
the modification by electronic mail, within a minimum period of 15 days before the
effective date. If the user does not agree with these terms of the new wording of the
personal data protection clause, he has the possibility of deleting his account.